Anova Health Institute NPC (Anova) is a South African organisation that works with the government to support public health programmes. In connection with these programmes, Anova staff may have recorded information about patients and programme participants on a computer system. Anova has recently become aware that an unauthorised and unknown third party gained access to this system and copied some of this information.
If you have received an SMS from Anova about this incident, directing you to this website notification, your information was affected.
What information was affected
The affected information may include names, ID numbers, dates of birth, sex, addresses and phone numbers. It may also include information about health and medical treatment, including treatment start dates (where applicable). Some of this information may allow conclusions to be drawn about your health circumstances. In addition, if you were nominated by a patient as a support buddy, some of your personal information may also have been affected. This more limited information includes your name, phone number, relationship to the patient, and address.
What could happen because of this
- You may receive unwanted phone calls, text messages or emails from people pretending to be from a bank, government office or other organisation. They may try to trick you into giving them money or more personal information.
- Someone may try to use your ID number to open accounts or get credit in your name without your permission. This is called identity theft.
- Your health information could be shared with other people. Anova understands that this could cause worry.
What has Anova done
Anova has taken the affected system offline and is keeping it offline while we make it more secure. External experts are helping us with the investigation and recovery. It is important to note that Anova’s core operational systems were not affected — they remain safe and working. Anova’s health programmes and services continue as normal.
What you can do to protect yourself
Be careful of anyone who contacts you about your personal or health information. If someone contacts you by phone, text message, WhatsApp, email or in person and claims to know about your health or asks for money — do not respond. Report it to the police.
Keep your ID and other important documents safe. If you are worried that someone may misuse your ID number, you can register with the South African Fraud Prevention Service (SAFPS). This tells banks and credit providers to check your identity carefully before giving credit in your name. This service is free. Register at www.safps.org.za or call 011 867 2234.
Check your bank accounts and SASSA accounts for any payments or withdrawals you did not make. If you see anything unusual, tell your bank or SASSA straight away.
No employer, landlord, community leader, or anyone else may treat you unfairly because of your health. If anyone uses any information against you, you have the right to take action. You can report unfair treatment to the South African Human Rights Commission (Phone: 011 877 3600; Email: info@sahrc.org.za or complaints@sahrc.org.za; Address: Sentinel House, Sunnyside Office Park, 32 Princess of Wales Terrace, Parktown, Johannesburg). If it happens at work, you can report it to the CCMA.
Please keep going for your healthcare appointments and follow your healthcare provider’s advice. This incident does not change the confidential relationship between you and your healthcare provider.
If you feel worried, upset or unsafe because of this incident, you can call the South African Depression and Anxiety Group (SADAG) helpline at 0800 567 567. This call is free from a landline. You can also speak to a counsellor at your healthcare facility.
Contact
| If you think you may be affected, or if you want to know what personal information Anova has about you, please contact us on WhatsApp at +27 83 469 5964. Do not send your ID or health information by SMS. |
We sincerely regret that this incident has occurred. Anova remains committed to protecting your information and is taking all appropriate steps in response.
Zulu
15 October 2026: Isaziso esibalulekile mayelana nolwazi lwakho siqu
I-Anova Health Institute NPC (i-Anova) inhlangano yaseNingizimu Afrika esebenza nohulumeni ukusekela izinhlelo zezempilo zomphakathi. Ngokuhambisana nalezi zinhlelo, abasebenzi be-Anova bangase babe nolwazi olubhaliwe mayelana neziguli nabahlanganyeli benhlelo ohlelweni lwekhompyutha. I-Anova isanda kuqaphela ukuthi umuntu wesithathu ongagunyaziwe futhi ongaziwa uthole ukufinyelela kulesi sikhulu futhi wakhopa olunye lwalolu lwazi.
Uma uthole i-SMS evela kwa-Anova mayelana nalesi sigameko, ekukhombisa kulokhu okwaziswayo kwi-website, imininingwane yakho ithintekile.
Yimaphi imininingwane ethintekile
Imibhalo ethintekile ingabandakanya amagama, izinombolo ze-ID, izinsuku zokuzalwa, ubulili, amakheli kanye nezinombolo zocingo. Ingase futhi ibandakanye imininingwane mayelana nezempilo nokwelashwa kwezokwelapha, kuhlanganise nezinsuku zokuqala kokwelashwa (lapho kufanelekile). Eminye yale mininingwane ingavumela ukufinyelelwa kwezinqumo mayelana nezimo zakho zezempilo. Ngaphezu kwalokho, uma wawukhwethwe isiguli njengomngane wakhe okweseka, ezinye zolwazi lwakho nazo zingase zithinteke. Lolu lwazi lufaka igama lakho, inombolo yakho yocingo, ubudlelwano bakho nesiguli, nekheli lakho.
Okungase kwenzeke ngenxa yalokhu
- Ungase uthole izingcingo ongazifuni, imiyalezo noma ama-email avela kubantu abazenza sengathi basebhange, ehhovisi likahulumeni noma kwenye inhlangano. Bangase bazame ukukukhohlisa ukuze ubanikeze imali noma olunye ulwazi ngawe.
- Omunye umuntu angazama ukusebenzisa inombolo yakho ye-ID ukuvula ama-account noma ukuthola iskweletu egameni lakho ngaphandle kwemvume yakho. Lokhu kubizwa ngokuthi ukweba ubunikazi.
- Ulwazi lwakho lwezempilo lungabelwana ngalo nabanye abantu. I-Anova iyakuqonda ukuthi lokhu kungabangela ukukhathazeka.
Yini eyenziwe yi-Anova
I-Anova isuse uhlelo oluthintekile ku-inthanethi futhi izolugcina lungekho ku-inthanethi ngenkathi silwenza lube nokuphepha okwengeziwe. Ochwepheshe abavela ngaphandle basisiza ocwaningweni nasekubuyiselweni kwesimo. Kubalulekile ukuqaphela ukuthi izinhlelo eziyinhloko zokusebenza ze-Anova azizange zithinteke — zisekhona ziphephile futhi zisebenza. Izinhlelo nezinsizakalo zezempilo ze-Anova ziyaqhubeka njengokujwayelekile.
Ungazenzela ini ukuze uzivikele
Qaphela noma ubani othintana nawe mayelana nolwazi lwakho lwangasese noma lwezempilo. Uma umuntu ethintana nawe ngocingo, nge-SMS, i-WhatsApp, i-imeyili noma ubuso nobuso athi uyakwazi ngesimo sakho sezempilo noma ecela imali — ungaphenduli. Mbike emaphoyiseni.
Gcina i-ID yakho neminye imibhalo ebalulekile iphephile. Uma ukhathazekile ukuthi othile angase asebenzise kabi inombolo yakho ye-ID, ungabhalisela ne-South African Fraud Prevention Service (SAFPS). Lokhu kuyazisa amabhange nabahlinzeki bezikweletu ukuthi bahlolisise ubunikazi bakho ngokucophelela ngaphambi kokukunika isikweletu egameni lakho. Konke lokhu kumahhala. Bhalisa ku-www.safps.org.za noma ushayele u-011 867 2234.
Hlola ama-account akho asebhange nama-account e-SASSA nganoma yiziphi izinkokhelo noma ukukhipha imali ongazenzanga. Uma ubona noma yini engajwayelekile, tshela ibhange lakho noma i-SASSA ngokushesha.
Akekho umqashi, umnikazi wendawo, umholi womphakathi, noma inoma ubani ongakuphatha ngendlela engafanele ngenxa yezempilo yakho. Uma noma ubani esebenzisa noma yiluphi ulwazi ngokumelene nawe, unelungelo lokuthatha izinyathelo. Ungabika ukuphathwa ngokungafanele eKhomishini Yezamalungelo Abantu yaseNingizimu Afrika(Human Rights Commission) (iFoni: 011 877 3600; i-email: info@sahrc.org.za noma complaints@sahrc.org.za; Ikheli: Sentinel House, Sunnyside Office Park, 32 Princess of Wales Terrace, Parktown, Johannesburg). Uma kwenzeka emsebenzini, ungakubika e-CCMA.
Sicela uqhubeke nokuya ezikhathini zakho zokunakekelwa kwezempilo futhi ulandele izeluleko zomhlinzeki wakho wezempilo. Lesi sigameko asiguquli ubudlelwano obuyimfihlo phakathi kwakho nomhlinzeki wakho wezempilo.
Uma uzizwa ukhathazekile, udangele noma ungaphephile ngenxa yalesi sigameko, ungashayela iSouth African Depression and Anxiety Group (SADAG) ku-0800 567 567. Lokhu kumahhalaUngakhuluma futhi nomeluleki esikhungweni sakho sezempilo.
Ukuxhumana
Uma ucabanga ukuthi ungahle uthinteke, noma uma ufuna ukwazi imininingwane yakho ngawe i-Anova enayo ngawe, sicela uxhumane nenombolo ye-WhatsApp (+27 83 469 5964). Ungayithumeli i-ID yakho noma imininingwane yakho yezempilo nge-SMS.
Siyaxolisa ngempela ngokwenzeka kwalesi sigameko. I-Anova iyaqhubeka nokuzibophezela ekuvikeleni imininingwane yakho futhi ithatha zonke izinyathelo ezifanele ekuphenduleni.
Xhosa
15 October 2026: Isaziso esibalulekileyo malunga nolwazi lwakho lobuqu
I-Anova Health Institute NPC (Anova) ngumbutho waseMzantsi Afrika osebenzisana norhulumente ukuxhasa iinkqubo zezempilo yoluntu. Ngokunxulumene nezi nkqubo, abasebenzi base-Anova basenokuba baye barhwebeshela ulwazi malunga nezigulana nabathathi-nxaxheba benkqubo kwinkqubo yekhompyutha. I-Anova isandula ukuqaphela ukuba iqela lesithathu elingagunyaziswanga nelingaziwayo lifumene ufikelelo kule nkqubo laza lakopa olunye lolu lwazi.
Ukuba ufumene i-SMS evela kwa-Anova malunga nesi siganeko, ekukhombisa kwisaziso sesi sayiwe, iinkcukacha zakho zichaphazelekile.
Zeziphi iinkcukacha ezichaphazelekileyo
Iinkcukacha ezichaphazelekileyo zinokuquka amagama, iinombolo ze-ID, imihla yokuzalwa, isini, iidilesi kunye neenombolo zefowuni. Zisenokuquka neenkcukacha malunga nempilo nonyango, kuquka nemihla yokuqala konyango (apho kufanelekileyo). Ezinye zezi nkcukacha zinokwenza kubekho izigqibo malunga neemeko zakho zempilo. Ukongeza, ukuba ubunconywe sisigulana njengomxhasi, ezinye zeenkcukacha zakho zobuqu nazo zinokuba zichaphazelekile. Ezi nkcukacha zilinganiselweyo ziquka igama lakho, inombolo yefowuni, ubudlelwane bakho nesigulana, kunye nedilesi.
Into enokwenzeka ngenxa yoku
- Unokufumana iifowuni, imiyalezo ebhaliweyo okanye ii-imeyile ongazifuniyo ezivela kubantu abazenza ngathi basebhankini, kwi-ofisi karhulumente okanye kwenye imbutho. Banokuzama ukukukhohlisa ukuze ubaphe imali okanye ezinye iinkcukacha zobuqu.
- Umntu angazama ukusebenzisa inombolo yakho ye-ID ukuvula ii-akhawunti okanye afumane ikhredithi egameni lakho ngaphandle kwemvume yakho. Oku kubizwa ngokuba yobusela besazisi.
- Iinkcukacha zakho zempilo zinokwabelwana ngazo nabanye abantu. I-Anova iyaqonda ukuba oku kunokubangela inkxalabo.
Yintoni eyenziwe yi-Anova
I-Anova ithathe inkqubo echaphazelekileyo yaza yayinqamlela kwi-intanethi kwaye izigcine ingekho kwi-intanethi ngelixa sisenza ukuba ikhuseleke ngakumbi. Iingcali zangaphandle zisinceda kuphando nasekubuyiseleni izinto esiqhelweni. Kubalulekile ukuqaphela ukuba iinkqubo ezingundoqo zokusebenza ze-Anova azichatshazelwanga — zisekhuselekile kwaye zisebenza. Iinkqubo neenkonzo zezempilo ze-Anova ziyaqhubeka njengesiqhelo.
Into onokuyenza ukuzikhusela
Lumkela nabani na oqhagamshelana nawe malunga neenkcukacha zakho zobuqu okanye ezempilo. Ukuba umntu uqhagamshelana nawe ngefowuni, umyalezo obhaliweyo, i-WhatsApp, i-imeyile okanye eze ngokwakhe aze athi uyayazi imeko yakho yezempilo okanye acele imali — ungaphenduli. Xela kumapolisa.
Gcina i-ID yakho namanye amaxwebhu abalulekileyo bakhuselekile. Ukuba unexhala lokuba umntu othile angayisebenzisa kakubi inombolo yakho ye-ID, ungabhalisa kwi-South African Fraud Prevention Service (SAFPS). Oku kuxelela iibhanki nababoneleli ngetyala ukuba bahlolisise isazisi sakho ngononophelo phambi kokuba bakunike ityala egameni lakho. Le nkonzo isimahla. Bhalisa ku-www.safps.org.za okanye ufowunele ku-011 867 2234.
Jonga ii-akhawunti zakho zebhanki neze-SASSA kuwo nawuphi na umrhumo okanye imali ekhutshiweyo ongayenzanga. Ukuba ubona nantoni na engaqhelekanga, xelela ibhanki yakho okanye i-SASSA kwangoko.
Akukho mqeshi, nini, inkokeli yoluntu, okanye nabani na omnye onokukuphatha ngokungekho sikweni ngenxa yempilo yakho. Ukuba nabani na usebenzisa naluphi na ulwazi ngokuchasene nawe, unelungelo lokuthatha amanyathelo. Ungaxela ukuphathwa ngokungekho sikweni kwiKomishoni yamaLungelo oLuntu yaseMzantsi Afrika (iFowuni: 011 877 3600; i-imeyile: info@sahrc.org.za okanye complaints@sahrc.org.za; Idilesi: Sentinel House, Sunnyside Office Park, 32 Princess of Wales Terrace, Parktown, Johannesburg). Ukuba kwenzeka emsebenzini, ungayixela kwi-CCMA.
Nceda uqhubeke nokuya kwiidinga zakho zempilo kwaye ulandele iingcebiso zomnikezeli wakho wezempilo. Esi siganeko asilutshintshi ulwalamano lwembeko phakathi kwakho nomnikezeli wakho wezempilo.
Ukuba uziva unexhala, udanile okanye ungasaphephanga ngenxa yesi siganeko, ungatsalela umnxeba umnxeba woncedo weQumrhu laseMzantsi Afrika leDepression neXhala (SADAG) ku-0800 567 567. Lo mnxeba usimahla xa utsalelwa kumnxeba wasekhaya. Ungathetha nomcebisi kwiziko lakho lezempilo.
Unxibelelwano
Ukuba ucinga ukuba usenokuba uchaphazelekile, okanye ukuba ufuna ukwazi ukuba yeyiphi inkcazelo yakho yobuqu iAnova enayo ngawe, nceda uqhagamshelane nathi kwiWhatsApp kule nombolo +27 83 469 5964. Musa ukuthumela isazisi sakho okanye inkcazelo yezempilo ngeSMS.
Sibuhlungu ngokunyanisekileyo ngokwenzeka kwesi siganeko. I-Anova isazimisele ukukhusela iinkcukacha zakho kwaye ithatha onke amanyathelo afanelekileyo okusabela.
Sesotho
15 October 2026: Tsebiso ya bohlokwa mabapi le tlhahisoleseding ya hao ya botho
Anova Health Institute NPC (Anova) ke mokgatlo wa Afrika Borwa o sebetsang le mmuso ho tshehetsa mananeo a bophelo bo botle ba setjhaba. Mabapi le mananeo ana, basebetsi ba Anova ba kanna ba be ba rekotile tlhahisoleseding ka bakudi le bankakarolo ba mananeo tsamaisong ya khomphutha. Haufinyane tjena Anova e hlokometse hore mokga wa boraro o sa dumellwang le o sa tsejweng o fihlelletswe tsamaiso ena mme wa kopitsa e meng ya tlhahisoleseding ena.
Haeba o fumane SMS e tsoang ho Anova mabapi le ketsahalo ena, e o lebisang tsebiso ena ea webosaete, tlhahisoleseding ea hao e amehile.
Ke tlhahisoleseding efe e amehileng
Tlhahisoleseding e amehileng e ka kenyelletsa mabitso, linomoro tsa ID, matsatsi a tsoalo, bong, liaterese le linomoro tsa mohala. E ka boela ea kenyelletsa tlhahisoleseding e mabapi le bophelo bo botle le phekolo ea bongaka, ho kenyeletsoa le matsatsi a ho qala phekolo (moo ho sebetsang teng). E ‘ngoe ea tlhahisoleseding ena e ka etsa hore ho hulooe liqeto mabapi le maemo a hau a bophelo bo botle. Ho feta moo, haeba o ne o kgethilwe ke mokudi e le motswalle wa tshehetso, tse ding tsa dintlha tsa hao tsa botho le tsona di ka nna tsa ama. Dintlha tsena tse fokolang di kenyeletsa lebitso la hao, nomoro ya mohala, kamano ya hao le mokudi, le aterese.
Se ka etsahalang ka lebaka la sena
- O ka fumana mehala, melaetsa ya mongolo kapa di-imeile tseo o sa di batleng ho tswa ho batho ba iketsang eka ba tswa bankeng, ofising ya mmuso kapa mokgatlong o mong. Ba ka leka ho o thetsa hore o ba fe tjhelete kapa dintlha tse ding tsa botho.
- Motho e mong a ka leka ho sebedisa nomoro ya hao ya ID ho bula diakhaonto kapa ho fumana kadimo ya tjhelete ka lebitso la hao ntle le tumello ya hao. Sena se bitswa bosholu ba boitsebiso ba motho.
- Boitsebiso ba hao ba bophelo bo botle bo ka arolelanwa le batho ba bang. Anova e utlwisisa hore sena se ka baka ngongoreho.
Anova e entse eng
Anova e tlositse sistimi e amehileng inthaneteng mme e ntse e e tlohetse e le kantle ho inthanete ha re ntse re e etsa e sireletsehe haholoanyane. Ditsebi tsa kantle di re thusa ka dipatlisiso le tsosoloso. Ho bohlokoa ho hlokomela hore litsamaiso tsa mantlha tsa tšebetso tsa Anova ha lia ka tsa angoa — li ntse li bolokehile ebile li sebetsa. Mananeo le lits’ebeletso tsa bophelo bo botle tsa Anova li tsoela pele ka tloaelo.
Seo u ka se etsang ho itšireletsa
Hlokomela mang kapa mang ea ikopanyang le uena mabapi le tlhahisoleseding ea hau ea botho kapa ea bophelo bo botle. Haeba motho e mong a ikopanya le uena ka mohala, molaetsa o mokhuts’oane, WhatsApp, imeile kapa ka seqo ‘me a re o tseba ka bophelo ba hau kapa a kopa chelete — u se ke oa araba. Tlalehela mapolesa.
Boloka ID ea hau le litokomane tse ling tsa bohlokoa li bolokehile. Haeba u tšoenyehile hore motho e mong a ka sebelisa nomoro ea hau ea ID hampe, u ka ingolisa le South African Fraud Prevention Service (SAFPS). Sena se tsebisa libanka le bafani ba kalimo hore ba hlahlobe boitsebiso ba hau ka hloko pele ba u fa kalimo ka lebitso la hau. Tshebeletso ena ke ea mahala. Ingolise ho www.safps.org.za kapa o letsetse 011 867 2234.
Hlahloba liakhaonto tsa hau tsa banka le tsa SASSA bakeng sa litefo life kapa life kapa mekitlane eo e seng uena ea e entseng. Haeba o bona ntho efe kapa efe e sa tloaelehang, tsebisa banka ea hao kapa SASSA hang-hang.
Ha ho mohiri, mong’a ntlo, moetapele oa sechaba, kapa mang kapa mang a ka u tshoara ka leeme ka lebaka la bophelo ba hao. Haeba mang kapa mang a sebelisa tlhahisoleseling efe kapa efe khahlanong le uena, o na le tokelo ea ho nka khato. O ka tlaleha tshoaro e sa lokang ho Khomishene ea Litokelo tsa Botho ea Afrika Boroa (Mohala: 011 877 3600; Imeile: info@sahrc.org.za kapa complaints@sahrc.org.za; Aterese: Sentinel House, Sunnyside Office Park, 32 Princess of Wales Terrace, Parktown, Johannesburg). Haeba e etsahala mosebetsing, u ka e tlaleha ho CCMA.
Ka kopo, tswela pele ho ya dithoanong tsa hao tsa tlhokomelo ya bophelo bo botle mme o mamele keletso ya mofani wa hao wa ditshebeletso tsa bophelo bo botle. Ketsahalo ena ha e fetole kamano ya sephiri pakeng tsa hao le mofani wa hao wa ditshebeletso tsa bophelo bo botle.
Haeba o ikutlwa o tshwenyehile, o ferekane kapa o sa sireletseha ka lebaka la ketsahalo ena, o ka letsetsa mohala wa thuso wa Sehlopha sa South Africa sa Ho Tepeletswa maikutlong le Matshwenyeho (SADAG) ho 0800 567 567. Mohala ona ke wa mahala ha o letsetswa ka mohala wa ntlo. O ka boela ua bua le moeletsi setsing sa hao sa bophelo bo botle.
Mabitso
Haeba o nahana hore o ka be o amehile, kapa haeba o batla ho tseba hore na Anova e na le tlhahisoleseding efe ea hao, ka kopo ikopanye le rona ho WhatsApp ho +27 83 469 5964. Se romele ID ea hao kapa tlhahisoleseding ea bophelo bo botle ka SMS.
Re maswabi ka nnete hore ketsahalo ena e etsahetse. Anova e ntse e ikemiseditse ho sireletsa tlhahisoleseding ya hao mme e nka mehato yohle e loketseng ho arabela
